Privacy Policy

Zilva ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. Please read this policy carefully.

1. Information We Collect

Personal Information: We may collect personally identifiable information that you voluntarily provide when you register on the Site, place an order, subscribe to our newsletter, or contact us. This may include your name, email address, shipping address, billing address, phone number, and payment information.

Automatically Collected Information: When you access the Site, our servers automatically collect certain information, including your IP address, browser type, operating system, access times, and pages viewed. We may also use cookies and similar tracking technologies to enhance your browsing experience.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send you order confirmations and shipping notifications
• Provide customer support
• Send marketing communications (with your consent)
• Improve our website and product offerings
• Prevent fraudulent transactions
• Comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and store certain information. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our Site may not function properly.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our website and conducting our business (e.g., payment processors, shipping carriers)
• Law enforcement or government agencies when required by law
• Third parties in connection with a merger, acquisition, or sale of all or a portion of our assets

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You may request a copy of the personal data we hold about you
• Correction: You may request that we correct any inaccurate or incomplete data
• Deletion: You may request that we delete your personal data
• Opt-out: You may opt out of marketing communications at any time

To exercise any of these rights, please contact us at privacy@zilva.com.

7. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@zilva.com.