Terms of Service

Effective Date: July 10, 2026 · Last Updated: July 10, 2026

Welcome to Zilva. By accessing or using our website, you agree to be bound by these Terms of Service ("Terms"). Please read them carefully. If you do not agree to these Terms, you may not access or use the Site.

1. Use of the Site

You may use the Site for lawful purposes only. You agree not to use the Site in any way that violates applicable laws or regulations, infringes upon the rights of others, or interferes with the normal operation of the Site.

2. Intellectual Property

All content on this Site, including but not limited to text, graphics, logos, images, photographs, designs, and software, is the property of Zilva or its content suppliers and is protected by international copyright and trademark laws. You may not reproduce, distribute, modify, or create derivative works from any content on this Site without our prior written consent.

3. Product Information

We strive to display our products and their colors as accurately as possible. However, we cannot guarantee that your device's display of any color will be accurate. All product descriptions and prices are subject to change at any time without notice.

4. Pricing and Payment

All prices are listed in Chinese Yuan (CNY) unless otherwise stated. We reserve the right to modify prices at any time. Payment is due at the time of purchase. We accept major credit cards and other payment methods as displayed at checkout.

5. Orders and Shipping

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason. Shipping times are estimates and not guaranteed. Risk of loss and title for items purchased pass to you upon delivery to the carrier.

6. Returns and Refunds

We accept returns of unworn, unwashed items with original tags attached within 30 days of delivery. Refunds will be issued to the original payment method within 14 business days after we receive the returned item. Shipping charges are non-refundable unless the return is due to our error.

7. Limitation of Liability

To the fullest extent permitted by law, Zilva shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site or products purchased through the Site.

8. Indemnification

You agree to indemnify and hold harmless Zilva, its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the Site or violation of these Terms.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to its conflict of law provisions.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Site. Your continued use of the Site after changes are posted constitutes your acceptance of the modified Terms.

11. Contact Information

For questions about these Terms of Service, please contact us at legal@zilva.com.